What are your hours?

Fenix Laser & Stitch is open Monday through Friday from 8:30am to 5:00pm.

What types of payments do you accept?

We accept credit card payments including Visa, Mastercard, Discover, and American Express. We can also accept cash. All payment is required at the time the order is placed.

How much are shipping charges? 

We offer FREE local delivery within a 15 mile radius from 45243. As for shipping, our charges are based on weight of package and distance of destination from our zip code.

When will my order be ready?

After an order is placed it takes 2-7 days for processing and production, then your order will be ready for pick up or FREE local delivery.

If I have an issue with my order, what should I do? 

Please email us at contact@fenixlaserandstitch.com.

Can I pay at pickup?

Due to both company policy and limitations of our order processing system, payment must be provided at the time the order is placed.

How do I place an order if our organization is a 501 (c)( 3) tax-exempt?

The IRS requires us to have a copy of your tax-exempt certificate on file. Providing the tax ID number alone does not meet their requirements. We must have the certificate on file before proceeding with an order.

If I’m tax-exempt, what methods can be used to pay?

Payment must be made with a check or credit card in the name of the company or organization that is exempt. Per IRS guidelines, we cannot accept cash, personal checks, or personal credit cards for tax-exempt purchases.

What’s your standard turnaround time?

For in stock products, the entire process generally takes 2-7 business days. An order placed on a Monday will be ready for pick up or FREE local delivery the following Monday. (If we are shipping your order, please account for appropriate shipping days to your location.) We do require 3 production days after the final design proof approval, so quick review and feedback of design proofs is essential for us to meet that timing.

What if I need my order sooner?

We offer a Priority Service with a 2-day turnaround. The fee for that service is 35% of the order total. That means an order placed on a Monday would be ready by Wednesday of that same week, depending on the order size.

Do you offer same day turnaround time?

There are times where we can produce something the same day if the product is in stock and depending on the size of the order. We require final design proof information by 11:00 am to have it completed by the time we close at 5pm. Our Same Day service adds a fee that is 45% of the order total.

Where can I email my orders?

You can browse our product catalogues and place an order from the “Start Now!” form on our website or emailed us directly at contact@fenixlaserstitch.com.

Can I get my design proof before I place my order?

The Design process is a part of the overall order process. You will need to place an order and provide payment before we start any work.

Can you design an order for me?

We do have an in-house Design team that can assist with minor design improvements. Our team can design awards based on your logo, your event, and the purpose behind the recognition. The more information we have, the better our team can create something memorable!

What file type is needed for my logo?

For most projects and logos, we require JPG or PNG files. For pictures, a JPG file in high resolution is needed.

Is there a standard font? What types of fonts do you have on file?

We have a wide range of fonts available. If your preferred font is not on our list, our designers can almost always find a very close match.

Can I bring in an item and have you engrave or embroider it?

In some cases, we can engrave on customer-supplied items. We are limited to certain shapes and sizes, so we recommend uploading a picture and sending it to our team to review. Our machines are designed for our in-stock products, so we make no guarantees in the quality of etching and embroidery on items we do not supply.

How do I place a reorder?

You can email contact@fenixlaserandstitch.com to connect with us. You can also place your order on our website in the Start Now! Get A Quote form. Just mention in the comments section that you are placing a reorder, and give any details that will be helpful.

Can I pick up my order instead of having it shipped?

Absolutely. Our office is open Monday through Friday from 8:30am to 5:00pm.

How do I know when my order is complete?

Providing a valid email address will allow you to receive all notifications related to your order. That includes an order confirmation, design proofs, order completion, and delivery/shipping information.