Terms & Conditions

ALL CLAIMS AND DISCREPANCIES MUST BE REPORTED WITHIN 10 DAYS OF RECEIPT OF SHIPMENT

CLAIMS: Deductions from remittances will not be allowed unless authorized by Fenix Laser & Stitch in writing. All claims for lost or damaged merchandise can be filed with Fenix Laser & Stitch. Fenix Laser & Stitch’s liability ceases upon freight carriers receipt of shipment in good order. TRUCK SHIPMENTS - Count and inspect packages for damage BEFORE signing the freight bill. Describe any damage or carton shortages on the bill and file a claim with the carrier.

RETURNS: All products to be returned due to incorrect item shipped or defective merchandise must receive prior approval by Fenix Laser & Stitch. Return of customer error stock merchandise will be subject to a 15% restocking charge minimum. Credit will not be given for products received in unsellable condition. Credit for returned merchandise will be applied upon receipt and inspection of products. Custom and cut merchandise is nonreturnable. All requests to return goods must be received within 30 days of receipt of original purchase. Any replacement items shipped on Net Terms will be charged to the credit card on file if not returned within 30 days.

BACKORDERS: All backorders will be shipped as merchandise is available unless previously cancelled by customer.

SHIPPING: All orders will be shipped UPS, FedEx or USPS unless otherwise specified.

DOUBLE BOXING: A $2.00 fee will be charged for all boxes when double boxing is requested.

SHIPPING MARBLE: Fenix Laser & Stitch is not liable for damage when marble is sent by any method other than truck or will call.

PAYMENT OPTIONS

CREDIT CARD: Payments are made at the time of order.

*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

CONDITIONS

Any non-sufficient funds payments (NSF) will be subject to terms change and a $50.00 NSF fee.

Fenix Laser & Stitch
(513) 256-3272
contact@fenixlaserandstitch.com
Cincinnati, OH 45243